Public Relations and Fundraising Department
The Public Relations and Fundraising Department is one of the supporting departments at the Arab Counseling Center for Education (ACCE). Its goal is to ensure financial sustainability through fundraising, maintaining existing relationships with donors, establishing new partnerships with potential funders and partners in the services offered by the center, and representing the center in the best possible manner to both local and global communities. It is important to note that the Public Relations Department operates based on the center's five-year strategic plan, as well as the annual plans derived from it. The department coordinates with the Administrative and Financial Department and the internal management of the organization, while studying the needs of the target groups and the local community, which form the basis for the projects presented to the donors by the Arab Counseling Center for Education.
Monitoring, Evaluation, and Learning Department
The Monitoring, Evaluation, and Learning Department is responsible for implementing the methodology of monitoring, evaluation, learning, and accountability. The department relies on several steps, mechanisms, and tools distributed across four key processes. These processes complement one another and ultimately assess the quality, efficiency, effectiveness, impact, and relevance of the services provided by the center. These processes include:
- Monitoring: This includes the technical, administrative, and financial monitoring of programs and projects.
- Evaluation: The evaluation process includes quantitative and qualitative strategies, methodologies, and tools for measuring the impact and quality of services provided to beneficiaries in a comprehensive manner, using Data Triangulation.
- Learning: This process involves allocating time and tools for the center's staff to understand the lifecycle of services from activities to impact, including how to measure work indicators, necessary changes, and the expected results of working with all target groups.
- Accountability: This includes providing up-to-date mechanisms for complaints and suggestions, which clarify how complaints and suggestions from beneficiaries and center staff are addressed.